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Continue purchasingIn these terms and conditions, the following definitions apply:
Withdrawal Period: The period during which the consumer can exercise their right of withdrawal.
Consumer: A natural person not acting in the course of a commercial or professional activity and entering into a distance contract with the entrepreneur.
Day: A calendar day.
Continuous Performance Contract: A distance contract concerning a series of products and/or services, with delivery and/or purchase obligations spread over time.
Durable Medium: Any method that allows the consumer or entrepreneur to store information personally addressed to them, enabling future access and unaltered reproduction.
Right of Withdrawal: The right of the consumer to withdraw from the distance contract within the withdrawal period.
Entrepreneur: The natural or legal person offering products and/or services to consumers at a distance.
Distance Contract: A contract concluded within an organized system by the entrepreneur for the remote sale of products and/or services, using only one or more means of distance communication until the contract is concluded.
Means of Distance Communication: Any method that enables the conclusion of a contract without the simultaneous physical presence of both the consumer and the entrepreneur.
General Terms and Conditions: These current general terms and conditions of the entrepreneur.
Business Name: GlobeGoods Birmingham
Trade Name: GlobeGoods
Customer Service Email: info@globegoods-birmingham.com
These general terms and conditions apply to every offer made by the entrepreneur and to every distance contract and order concluded between the entrepreneur and the consumer.
Before a distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If that is not reasonably possible, the entrepreneur shall indicate where the terms can be viewed electronically and shall send them free of charge upon request.
If the contract is concluded electronically, the general terms and conditions may be provided in a form that allows them to be stored on a durable medium. If this is not possible, the entrepreneur shall indicate how the terms can be accessed electronically and that they can be sent free of charge upon request.
In addition to these general terms, specific conditions may apply to certain products or services. In the event of a conflict, the most favorable provision for the consumer shall prevail.
If any provision of these terms is deemed invalid or void, the remaining provisions shall remain in full force. Any invalid provision shall be replaced with one that best reflects the original intent.
Unforeseen situations shall be interpreted in the spirit of these terms. Any ambiguity shall be resolved accordingly.
If an offer is valid for a limited period or subject to conditions, this will be clearly stated.
Offers are non-binding. The entrepreneur reserves the right to modify or withdraw them.
The offer includes a complete and accurate description of the products and/or services offered. Descriptions are detailed enough to allow proper evaluation by the consumer. Images represent the products faithfully. Obvious mistakes do not bind the entrepreneur.
All images, specifications, and information are indicative and cannot give rise to compensation or termination of the contract.
Every offer includes information enabling the consumer to understand their rights and obligations, including:
The price, excluding import VAT and customs fees, which remain the customer's responsibility.
Any applicable shipping costs.
The method of contract conclusion and the steps involved.
Whether or not the right of withdrawal applies.
Payment, delivery, and performance terms.
The validity of the offer or the duration the price is guaranteed.
How the consumer can verify and correct input errors before finalizing the order.
The contract is concluded when the consumer accepts the offer and fulfills the associated conditions. For electronic contracts, the entrepreneur ensures secure data transmission and confirms acceptance.
The consumer may withdraw from the contract within 14 days after purchase by returning the products in their original condition.
Return shipping costs are the consumer's responsibility. Refunds will be issued within 14 days of withdrawal and receipt of returned items.
Certain products and services, such as personalized or perishable items, may be excluded from the right of withdrawal if clearly stated.
Prices will not change during the offer validity period unless required by changes in VAT or other legal adjustments.
Products must conform to the agreement and specifications. Defects must be reported within 14 days. Warranties are subject to manufacturer terms.
Products will be delivered to the address specified by the consumer within 30 days, unless otherwise agreed.
Rules regarding the termination, renewal, and notice periods for both parties apply.
Payments must be made within 7 days after the withdrawal period ends. Any errors in payment details must be reported immediately.
Complaints must be submitted in writing within 7 days of discovering the issue. A response will be provided within 14 days.
These terms and conditions are governed by Dutch law, even if the consumer resides abroad.
